Jenkins Mazda of Ocala in Ocala, FL

Reasonable in all phases of negotiation. Great communication and follow up. I drove home in my dream machine!

Found them on the Internet, beautiful Mazda mx5 fully loaded. Talked over the phone and drove from plant city to purchase it. Worked with Jeff Lamb and received excellent service. Highly recommended

The whole staff at Jenkins Mazda was very nice, kind, and very helpful and very friendly. Did everything they could to get me my car. I'm very happy with them and will go back again and will send others there way. Jason was Great, he did everything possible to get us our car when we bought it. And the service department is great to, when I had to get my oil change and my tires rotated then noticed my brakes were not good so they changed them for me. I give them 5 stars plus.

THOUGHT I HAD A GOOD EXPERIENCE — BOY, WAS I WRONG!! Bought my new CX5 in January 2017, Sales Dept. did fine; Finance Dept. did too. Everything seemed OK until I had to bring in to Service Dept. for a fractured wheel rim. Only had car for 5 weeks; hit nothing, avoided every pothole and road object, yet they said “I HAD TO HAVE HIT SOMETHING BECAUSE A WHEEL WON’T JUST BREAK LIKE THAT.” Dealership had car for almost 2 weeks. NEVER ONCE DID THEY CONTACT ME to let me know what was going on — I called 5 times to determine the status. First they told that one warehouse did not have the part; then told part had not come in yet; then told not sure when part was coming. Was even told to expect a call from Adrian Sanders (the service advisor who “handled” this) when he arrived at 9am, 3/22, but never got that call. When I was finally able to get my car back, they handed me an invoice for over $500 and TOLD ME THAT THEY WOULD NOT PUT IT THROUGH WARRANTY BECAUSE THEY DIDN’T THINK IT WOULD BE ACCEPTED. DESPITE ALL OF THE CALLS I MADE TO THEM, THEY NEVER INFORMED ME of this charge, nor did they get authorization to proceed, which I thought was standard operating procedure. I would not have rejected the work, but it would have been nice to know about it beforehand. The answer from both the Kyle Cook, the service manager and Jeff Johnson, the general sales manager was they could put the old, broken wheel back on and not charge me anything — SERIOUSLY, IS THAT YOUR SOLUTION?! The best they would do is give me $150 off, which they said was “giving me the wheel at way below cost.” It would have been nice to not come in blindly to an unexpected charge; A LOT MORE COMMUNICATION IS SO VERY NECESSARY ON THIS DEALERSHIP’S PART. I’ll be looking for someplace else for my service if this does not improve. ~~~~~~~~~~~~~~~~~~~~ UPDATE: Shannon Roads, Customer Relations Manager, contacted me and we are in the process of resolution. I will update this review accordingly.

Have now bought two cars from Corey at Mazda and each time he is amazing! Our 14 Mazda 2 did is great until we needed something slightly bigger came in expressed our concerns and got a brand new 17 Mazda 3 at an amazing price! Staff did everything they could to get us happy! It's always a pleasure shopping with Mazda! Really felt everyone did their absolute best to get us what we wanted and at the price we wanted.