First Commerce Credit Union in Marianna, FL

Was not happy with the customer service my husband and I received. Went to an office on Saturday and was told we would receive a call regarding a loan on Monday before lunch. Well come 1:00 still no call, so I called them. The application hadn't even been sent to an underwriter, and wasn't even complete! I politely answered all the questions someone neglected to ask us Saturday, and was told I would receive a call back shortly. No call came, so by 4:30 which is almost closing, I left a voicemail. Even by 10:30 the next day, no phone call. I assumed it would take some time, but no way it took that long. I ended up calling back and it had been taken care of the previous day, but no one bothered to call us. Will not be returning for any of their services.

Chuck Hudson and Robert Barnette did an outstanding job on our home loan. We always feel welcomed and are taken care of in our Marianna branch for checking, savings and loans.