Innovations Federal Credit Union in Lynn Haven, FL

Not happy at all with the new on-line banking system.

Worst credit union EVER! Very displeased!

Innovations is NOT OPEN on SATURDAYS!!!!! I have had the worst experience with this credit union. I talked to 4 different people with a problem I had on the weekend and all four of them gave me different answers on how things operate including a night superviser who couldn't figure out why my debit card wouldn't work. I was out of town and couldn't even use it to get gas to return home. Come Monday I found out that my card was flagged for fraud and was told it was my responsibility to call them and tell them I was headed out of town......none of the four people I talked to or the supervisor thought about putting a note in my account that I was leaving town. This is not the first time this credit union has let me down but this event was the last straw. I think a bank would be better to do business with then this credit union.

Don't do it if you rely on on line banking - They have recently changed their online banking system and regressed 10 years in doing so - small things such as obtaining a report of transactions between two dates can no longer be done - transactions can not be exported to Quicken or Quickbooks - recently I found that payments that I had scheduled to automatically pay each month had not been sent for two months and when attempting to verify found that the bill pay system was down, this lasted for 2-3 days. I was told by tech support that it was my fault for not checking to see that things had transferred correctly..... I loved Innovations until this - not sure if they did it to save money or not but they made a horrible mistake and i am sure that I am not the only customer that has suffered......

I live in South Dakota and do online and remote banking with Innovations. They provide excellent customer service and their web services are easy to navigate. They continue to earn my business with great service.