Guardians Credit Union in Lake Worth, FL

this is the worse place you can go to to do business or open an account.. they never have any one in the building that can help you .. never.. the doors should be closed until they are ready to do buisness. while i was there there were people complaining aswell

Went to deposit a check and open a checking and savings account. I ended up sitting for nearly an hour waiting for the Loan Officer who was busy with another customer. The Loan Officer thanked me for being patient and we began the process which consisted of several questions detailing the types of accounts and services I would like. It was during this process that I began to get the distinct impression that the manager did not like me. I asked her what the difference was between a bank that was non profit and one that was not? She responded with: "we are not a bank we're a credit union and if the "bank" makes a profit it is divided among the shareholders" it was not what she said but the way she said it like it was a stupid question that she is tired of answering. I let that pass. Then she asked me if I was employed and I told her that I was a student and where, she said: "well I've never heard of it" It was at that point that I told her: "that I didn't like her attitude" she said "she didn't feel comfortable doing business with me" and I began putting things away to leave. I ended up wasting a hour and a half and never opened anything she told me that the information on the computer would be deleted at the end of the day but I didn't believe her. She was dressed in jeans and a tee shirt very unprofessional in her appearance and demeanor. So if you want to do business with Guardians be prepared for an interview by an egotistical condescending Loan Officer who chases business away with her attitude.. I took my business elsewhere and they were happy to cash my check and open two accounts. I would give Guardians no stars if I could.

I walked in with my brother who is a regular customer. All the tellers greeted him by name and offered to help him with forms he had to fill out. When I asked to see the manager (I needed to help my brother with a few items), they said she was at lunch. Then a moment later, the manager Karina interrupted her lunch to help us. My brother had moved several miles a way, and Karina offered to meet him at another branch to introduce him to the manager. It was immediately clear that with such a high level of service, it was worth the drive of a few extra miles to remain at this branch. There were a few other personal touches that I rather not mention here, but I do want to express my thanks to Lindsay and the entire staff for being so wonderful!

Researched this credit union online and was a bit hesitant about going due to other reviews. However, out of convenience of location I decided to go. When I got there, I told the teller that I wanted to open an account. She mentioned to me that the person who opens the accounts is on their lunch break and asked if I didn't mind waiting. I said sure, however Karina T, came out from the back and said that she would help me. I told her she could finish her lunch and that I didn't mind waiting, but she insisted. She was very cordial and helped answer all of my questions and we began the process for opening an account. She was very friendly, attentive, and professional. I plan on going back to open another account!

Lorena was super nice and extremely helpful in finalizing my auto loan. I am totally recommending people go talk to her. Guardians should be proud to have her working for them! Lorena you rock!