Power Financial Credit Union in Juno Beach, FL

I don't even have an account with them yet, but judging by the quality of the customer service help - they already have me as a client. 5 stars isn't enough.

Insensitive, overplayed and heartless to be exact and here's why: Opened account with $30,000. They held it for 30 days... bet that was fun to play with. Didn't even tell me they were going to hold the money... keep in mind this was a cashier's check. Have a dispute? You better hope YOU handle it promptly and carefully because it will hit the bureau faster than you can say "power fi". Overall, the entire experience over the past year has been a struggle. Be warned, they are ruthless concerning overage charges, personal hardship, filing charge offs with bureaus, holding lump sums of cash... the list goes on. The employees up front are sometimes pleasant but behind the scenes lookout for droid-like personas, no exceptions and a sour taste in your mouth. Perhaps your local credit union is more personable? Certainly not. They are the biting golden retriever of the banking bunch.

Looking to get a loan on custom-built boat.....don't waste your time here. Looking to get a loan on a boat not listed in NADA....good luck. They will ask why boat is not in NADA, then they'll ask for an invoice, then a marine survey, then come back full circle and still require boat to be listed in NADA. I've wasted a month, I have no loan, and I'm now out for the cost of a survey. Plus my interactions with them repeatedly made me question their qualifications/level of experience.

Having been a customer back to when my parents set upa kids account with them I can only say good things about the overall business but even more so the employees. At other banks you are a number here they know you by name and treat you well. I can only assume the other negative reviews were paid for because I have never had a bad experience.