Achieva Credit Union in Dunedin, FL

Maybe you should do a better at really caring for your customers and do a little more training with your employees to really provide good customer service. As soon as I'm done with my car loan I will never recommend this bank to anyone for a loan, to open checking/savings or even for a mortgage. Achieva has treated us very unfairly, last year I made my payments on time through your website. Apparently, all my payments were going to a 'savings' account I was not aware of. All of the sudden I'm getting all these collection letters stating I'm late and that the car will be taken away. Finally, one of your collection specialist found that all my payments were going to a 'savings' account. She was able to transfer all my payments and told me now I will be ahead. However, not knowing all the stress she not only caused me but also my husband. Now thanks to your bank I have a record of late payments, caused by your unfriendly user website, and also thanks to your not so caring employees. Now I'm getting another letter stating I'm late?? How can I be late when this specialist told me I was ahead of payments for TWO months!!!!! Mind you now I send my payments through the mail every month and paying more so that I can be done with this bank once and for all!!!