Dade County Federal Credit Union in Doral, FL

Every time I call to talk to someone it's like calling the motor vehicle registry. Why is it so hard to talk to someone that has my money....aaarrrgh... Horrible customer service

If you go there and find 2 tellers working you are lucky. Most of the time is either 1 or 2 tellers that also take care of the drive thru. This is the first bank I've seen that in 2015 still requires envelopes to make deposits on the ATM. Worst banking experience ever.

None of the financial institutions are perfect, every bank I have done business with has had flaws but DCFCU is pretty good. They are great with security alerts, I have suffered identity fraud in the past, and I feel better with them than my old nationwide bank. And they are community minded, not financially driven, offer good rates for credit cards and loans. Very low to no fees where applicable, easy money transfers. I would realistically give any bank 4 stars but DCFCU definitely doesn't deserve the "one star" people are giving it. It's not fancy like the for-profit Chase or BoA and you won't pay out of your nose or be required to keep a $1,500 minimum to avoid charges. The offices and website are lo-fi and that's why it's better for you. Do not let the reviews by people who look and compare to the for-profit banks sway you. DCFCU has everything you need.

WORST BANK EVER. I'm a county employee & got this bank to get paid sooner. I left Bank of America for them & it's the worst mistake ever. I'm going back to BOA. Outdated system, fraud reports have to be in person, they usually never give you a new card same day, you never get someone on the line when you need them, you need to go in person for everything. I just got my card stolen & guess what?! I haven't been able to speak to someone and I've called them 4 times today. I'm on hold for 10 mins & then the machine says system is down. They also take a really long time to give you back any money that was not done by you when you do a fraud report. DO NOT GO TO THEM!!!!! With BOA, I remember I'd just call them & do everything in the phone & get my money back instantly . When you go in person, prepare to wait for at least 20 minuets to get attended . To whatever branch you go to , it's all the same .

I've gone to this bank a couple of times. The staff is very friendly. I even tried to apply for a car loan and the banker sat me down. Was super down to earth and told me I wasn't approved. Even if I wasn't approved he tried to help me get a good loan and help me with everything he could. All these bad rates it's because this new generation doesn't want to wait for 5 mins or less to be accommodated. The staff has always been more than 3 tellers. Great bank. Would definitely open an account with them. They are more restricted since it is a Federal bank.