TD Bank & ATM in Newark, DE

The problem I am repeatedly experiencing with the branches of this bank (Hygeia and Delaware Ave locations) is they are understaffed on tellers. Being open 7 days a week but not being staffed sufficiently leads to long waits for transactions. Today (Sunday) I stood 23 minutes for a 2 minute transaction at Hygeia - I was third in line. Earlier in the week (Thursday) I stood for 12 minutes at the Delaware Ave branch. 8 out of my last 10 times the waits were 10 minutes or more. This really is not acceptable and not consistent with TD bank branding themselves as 'most convenient'. And, what's up with tellers having to leave the front counter and complete the transactions in the back. This is not efficient and contributes to delays. The tellers seem to be aware of the frustration that the waiting customers have, but rather than acknowledge how patient we been waiting in line, they still make these scripted greetings like "Hi, how are you doing today?" and after the transaction is completed I don't get a "thank you" but rather they come out of the back, hand me a receipt, and say 'here you go'. Here's my suggestion: branch managers should review their security footage to better understand the scope of this problem, measure customer service throughput, identify patterns and make staffing adjustments to ensure a quicker and more pleasant experience. Have a close look at the expressions on the faces of your customers that are waiting in line - I expect it will be quite revealing of their level of satisfaction..

This is the best td family that would help you. And also there if you need anything they would listen to you. They keep you happy all the time.

I am extremely disappointed and ashamed to say that I have been banking with TD for the last 7 years. The customer service representatives at this branch are incompetent and will tell you whatever bs they need to In order to get you out of the branch. I deposited a check Friday and the funds are still not available to me. Not only can they not tell me why this, is the branch manager did not even have enough respect for me to greet me personally and she instead sent a different bank representative over to me to tell me that she would not process the funds and I had to wait yet another business day and hopefully my payroll would be clear. This is 100% unexceptable and no one should have to work their butt off for money they cannot get access too.

This bank is totally awesome. They do you want :-D

Terrible bank. Savings accounts have some of the lowest APYs on the market., customer service is arrogant and unhelpful, and they change interest rates for your account with no sort of warning. DO NOT OPEN AN ACCOUNT WITH THIS COMPANY!