Wells Fargo Bank in Woodbridge, CT

Great bank. Dan is awesome.

I would not recommend this branch at all. I had an extremely negative experience so I would suggest staying far far away. I had an incident in which my bank account occurred a couple of over draft fees. Upon bringing a letter in to the branch as advised by the customer service I was in the process of being helped by a representative. The rep informed me that I would have to speak with a manager. Upon this service managers interference she actually came over, looked at the letter and my balance and began smirking and smiling. She actually found enjoyment in the fact that I was having very serious issues and legitimate customer concerns. As a credible financial institutions I am extremely outraged that a "professional" would actually laugh and be amused by a customers unfortunate event. This is in no way acceptable and I will not tolerate it. I asked why she was laughing under such a circumstance and she had no response or remorse. I will be contacting to corporate office as well as her supervisor to make sure that this doesn't happen to any other customers.

LOVE THIS BANK! Everyone is so helpful nice and friendly! its a pleasure going into this branch

Dan is the best Employee there by far!!! I see him most of the time when I'm having issues. They get straightened out and then my day is automatically better!! I have been banking here for 3 years, I have have had plenty of banking problems but things are mostly taken care of without hesitation. .... Except when I mess up somethings .., lol

I've been a Wells Fargo customer for a long time, and ignoring my experience with corporate (which had never been bad), I always have had good experiences in store. The staff has almost always been helpful and kind. I literally only have one time where it was annoying that a teller was trying to convince me to take a loan to pay for my school rather than the cash I was withdrawing right then and there to pay... Mind you I understand that in any consumer facing profession there are quotas, it was just a little annoying to be advised I should owe someone (the bank) money when I had the money and did not need to be in "debt."