BBVA Compass in Lone Tree, CO

I am a customer and it is impossible to talk to anyone at the local bank without going to a branch. The local number goes to a central location, and waiting to talk to a real person when there is an issue takes up to 20 minutes, and twice I have waited and gotten wrong information!~!!!. I will be closing my account, but next bank I will check out how easy it is to talk to them without a automated system to "route" calls.

This Lone Tree location has been fantastic though I can't say the same about the other branch by Wildcat. That other branch has MORE THAN ONCE put money it to other people's accounts. I understands mistakes happen but come on! And the second to last time it was the manager and he didn't even apologize! He just said ya that was me while chomping on candy - what kind of a manager does that?? How do even get to be a manager when you are like that!? Dani and their newer manager at this Lone Tree location have been great about helping me get all of this 3rd mistake of giving my money to someone else sorted out. Definitely will continue to use them at this location only! Did I mention when I put a comment on Fb word of mouth HIGHLANDS RANCH I was not the only person that had issues with the to her brand putting their money in other accounts?? Can't say it enough avoid the other brancbranch and ALWAYS get a receipt and check your online statements