Arapahoe Credit Union Centennial in Littleton, CO

I appreciate the way ACU handles business and treats me as a customer. They make it very easy to do business there. In the 16 years I have had my accounts there, I cannot think of one problem I have had. Good job, and thank you!

This bank has helped me countless amount of times. There are associates there that really care about their fellow man! And without further a do, I can respect that.

Arapahoe Credit Union has helped my family numerous times, and they are always very easy to do business with. I make all my payments online, banking online, and anytime I do need help, I call and I am assisted right away and never have to wait. I like the staff as well, they are always very friendly and easy to get along with.

This has been probably one of the best credit union experiences I've ever had. The location is so great and the managers and teller staff that I've experienced are awesome and very bright. Every time I come here the representatives are so welcoming and ready to take any questions I have.

ACU used to be a great place to work and bank, not anymore. I was under the premise that ACU was here to serve, advocate and advise members on the best choices for them. I was sadly mistaken. I realized this when hearing "we only help good members worth helping" from my manager, when trying to go the extra mile for a member that "was not worth it". It seems that they advocate, serve, and advise what is best for themselves. ACU has adopted more of a bank philosophy rather than a credit union, including raising their fee schedule. When they raised their interest rates to "stay competitive" that they were actually above the industry standard in most areas. Since the managerial hierarchy is a solidified, tight knit click, there will be no changing of any sort, unless it increases operating profit for the credit union. All changes, including changing to Mastercard were done for financial reasons. Nothing that I can recall at all was ever done to benefit or make members lives easier. The credit union has actually gone so far south that they began to pay people for good reviews. These are the only positive reviews you will find. It is very sad that a such a place has fallen so low on the totem pole. The old CEO was a miracle worker when she brought the shambles of what ACU used to be to the place it is now. Since the change of position, it seems that management does not care about members, employees, or service, just the bottom line. Unfortunately the credit union has significantly lost popularity, and seems to be returning to its old ways as a failing credit union.