Premier Members Credit Union in Firestone, CO

I would give it zero stars if I could. Fees for everything, and just general horrible customer service. There is no one there to answer the phones, and every so often my wife just gets locked out of her account for no reason. Then you have to wait until the next business day to get any service. They forgot to endorse the check for our down payment on our house almost causing us to lose the house at the closing table. The employees seemed nice enough, but this credit union nickle and dimes you for everything and is not competitive for interest rates. To sum it up, they bring nothing to the table and charge for everything. They are not competitive for any of their services.

I've been a member for less than 2 weeks. It took over 1.5 hours to open an account. I can not get online banking to work. When I call for assistance I am asked over 5 ridiculous questions to verify my identity. Since I can't easily access my account and it's only been 14 days of being an account holder I am going to close my account and move my accounts elsewhere.

Good bank. A little bit high priced compared to my other banks, but it is one of the closest credit unions.

Love this bank. You can tell it's not trying to make money off of fake fees and bull crap. They are willing to wave fees and help in ways that most banks not only are unwilling to do but are unable to do because of "Policy". Best bank I use.