Public Service Credit Union in Denver, CO

Great and helpful staff and a clean facility.

Love this bank. Competitive rates and our mortgage with them was smooth sailing.wish we would have used them. To begin with

My wife and I joined this credit union after leaving Chase Bank. I had been a member previously, before moving out of state, and I had always had good service and friendly reps. Shortly after joining we were approved for a HELOC and shortly after that we refinanced both of our auto loans and brought them over to public service. All of those were done with relative ease, and all of the troublesome parts were handled with care and communication. We were very please. We ended up selling one of our vehicles and got pre-approved to purchase another one. That's when the nightmare began. The short version of the story is that we are currently on our 4th representative and are unable to contact him with any questions. The dealer has sent the buyers order twice and we are trying to close on this deal and take delivery, but no one seems to be available. This is actually the second vehicle I've tried to finance after the pre-approval. I had to cancel the first after PSCU gave the seller the run-around and I ended up losing my deposit on the vehicle. Thinking that it was just an isolated incident , and the fact that it was a private party, I decided to locate another vehicle at a dealer and place a deposit. The dealer has been trying to contact PSCU, as well as I, but our phone calls and emails are not being returned.

Website is glitchy, makes you repeat steps often. Sometimes it works & sometimes it does'nt..

Banking: +++AAA Customer service : +++AAA Excellent credit union. This branch may have long lines at times, but they will get you in & on your way ASAP. The branch manage, Rachel works hard to fix any problems that may come up. I've only had one problem here & she had it fix & on my way in under 5 minutes. Rachel has done a superb job @ this branch. All the tellers are friendly & nice. ONE OF THE BEST CREDIT UNIONS I've ever done business!!! Thank you PSCU!!!