Bank of the West in Centennial, CO

Since the old staff has gone it's just not the same.

An employee at this bank took an endorsed $4,000.00 check I deposited in the ATM machine, and refused to deposit it, in spite of the fact that I have had an account with BOTW for 15 years. He then put it in the regular mail, without any tracking information or proof of mailing, and mailed it to an address that was different that the address on the check- all without calling or notifying me. He took great liberties with my money. When I found out what he had done and was upset, he closed my saving and checking accounts- without my permission- and causing a late fee to be charged on a payment that had been set up online on my account. I have tried to get resolution from the branch manager, Sandra Storey, and supposed customer service managers named Monica Huey and Charlene Marino. At this point in time- 4 weeks later- I have not spoken to one manager at BOTW. If you want your money to be safe DON'T BANK HERE!!! They give their employees the freedom to treat you and your money with complete disrespect- and they apparently support them!!!

Website says open until 6pm, pull up at 540pm to them closed. How can Google Maps have the correct closing time, but website be incorrect?

Absolutely worst experience with any bank... If you have any issues they laugh at you and hang up....

Great service - I can understand customers being frustrated with typical banking hours but this branch has always been good for me and my family. Never a problem and always helpful bankers. Tom