U.S. Bank Branch in Wildomar, CA

They performed an unauthorized credit check. While atempting to upsale me on financial services which I had declined. I found out when I received a letter in the mail. After speaking to the branch manager on numerous occasions nothing was done and to add insult to injury when I called back to follow up. The asssitant manager hung up. I am concerned about the pressure put on bank tellers to sale financial services and then get a ding on my credit report due to slamming. What i had to go throuugh to.close the account is another cusomer service fiasco.

I have banked with US bank for over 10 years and I discovered that my account got an over draft fee of 36 because of a bill that went through that I forgot about, I did not even think about my account because I keep pretty good track of it. So it wasn't until 5 days latter that I realized it was over drafted. I went straight into my bank finding out I got hit with a additional 5 day extended fee of 25 but the manager was not there to help me, so I called the next day and she was busy so I left my name and number I did not receive a call back. I called an hour latter at about 2pm and they told me the manager had left for the day and may or may not be back tomorrow. I called this morning and the bank manager was very passive aggressive despite me being very calm and nice while she just treated me as a child and telling me that they are not able to refund overdraft fees which is a outright LIE. I decided to speak to corporate the girl I spoke with on the phone was very friendly and helpful listening to what I was say and treated me as a valued customer tell me that she is submitting a refund request it got denied because the bank manager requested a $10 refund so the girl told me that since she refunded 10 that I cant request anymore and offered to transfer me to someone else. That turned out pointless because the lady I was transferred to treated me worse then the bank manager telling me that essentially 10 is better then none and that they will NOT do anymore (courtesy) returns. Mind you I have not had and over draft in years. US bank used to have the nicest and most helpful customer care and I refured everyone to them but I would rather pay a higher fee than be treated like a valued customer then as my money in there bank is not worth being valued. I am cancelling out my sons, husbands, my sister, and my accounts with them today!