U.S. Bank Branch in Vacaville, CA

US bank is the best bank by far

Great customer service and nice employees.

Great staff

I used to like this bank a lot, but recently I wanted to close out some CDs early and it was only at that point that they informed me that there would be early termination fees. They tried to insist that I maybe just wasn't paying attention when I opened the accounts (on two separate occasions with two separate bankers) even though I carefully read everything. I didn't miss a thing, they just scammed me. I called corporate and went through three different people and was finally waiting for a call from the District Manager, but he didn't bother to respond. The day after the three day window in which to expect his call ended I filed a complaint with the Better Business Bureau. US Bank gave in right away and refunded all of my money and let me keep the interest that had accrued (I expected to lose this because I was under the impression that this was the deal--don't wait out the whole term, you don't get the interest). They lied a bunch in their BBB response, however, which really bothered me, but I was willing to let it go because they had accepted my proposed resolution. They insisted that they informed me of the penalties even though they don't have anything that talks about the penalties with my signature attached to it. They also wrote that the Branch Manager had attempted to contact me a few times, but was only able to get a hold of me on November 30 (not true at all, the first time and last time she called was November 30). As I said, though, I was willing to just forget it, but since then, though, they have sent me a letter insisting further that those lies are true. They also sent me the Deposit Account Agreement, which I was actually not given either time that I opened a CD with them. They are desperate to insist that they are right, but everything about their behavior screams that they KNOW they were wrong, but just don't want that getting out. If you have to use US Bank, I guess just be careful and be ready to get the BBB and possibly a lawyer involved. These guys will scam every penny they can, if you let them.

I love my bank. The staff is always helpful.