Bank of America Financial Center in Tracy, CA

God Bless America

Long line and lazy employees every time i go there

7 windows but only 2 tellers Half hour wait last week Today 20 minutes so far Feels like DMV

No common sense. Every Friday there is a line wrapped around to the door. Yet every Friday there's only two tellers at the window. You'd think management would bring in more help for Fridays. The workers them selves are awesome. But something has to be done about staffing for Fridays.

I went in to cash a 30 year savings bond. After waiting in line for a half hour the teller told me to sign the back. After I signed the back they asked if I had an account. I did not. In the past this had not mattered but now they could not cash it based on a new policy and told me to call Treasury Direct. The instructions on Treasury Direct said that I have to fill out a form, get a bank to verify my identity and send in "The unsigned bond(s) you wish to cash." I'm still not sure how to deal with the fact that this 30 year old piece of paper was already signed at the teller's direction, but at least I could get some other administrative work done. After printing out the necessary forms I went back to the bank and stood in line again. The manager refused to sign the form verifying my identity so that I could send this thing in and said they can only help their customers. Customer service aside, the complete lack of empathy and unwillingness provide assistance was disappointing.