Bank of Stockton (Headquarters) in Stockton, CA

Had an auto loan with Bank of Stockton. Every month we would mail out the payment on the first. Every month we would get a call on the 15th saying that it was late and that we'd need to pay a late fee. Magically the check would clear about 1 week later. This happened for 8 months in a row. Finally one month I sen the check out certified on 12/1. I got the receipt saying it was received on 12/3. Of course I got a call on the 15th saying it was late. I told the person I had a certified receipt saying otherwise. He said he would go look for it. I then got a call on the 30th saying that they still hadn't received the check and that if I didn't make a payment they were going to hit my credit with a 30 day late. I paid a late fee and a convenience fee for paying over the phone. We then decided we'd had enough and refinanced the loan through a local credit union. Loan was paid off on 1/14. Guess what? Check clears on 1/15. It took Bank of Stockton 6 weeks to clear a check. A bank. I would advise against anyone using them. We tried several times to set automatic payments but those forms somehow got lost. To pay over the phone has a heavy convenience fee. All around garbage. Horrible customer service. At the end of it I was called a liar. Was told I needed to provide proof (as if the fact that the check cleared after the payoff wasn't proof enough.). Steer clear of this bank.

Good old banking, lost with Big Banking. Best local bank.

I am writing this review to hopefully help someone who might be spared of this misery in the future. We had a theft of my debit card mag strip electronically which can happen to anyone, i get that. Why i'm writing a negative review is not that the branch did a poor job, but when i received a form letter from headquarters which is in Stockton ca. i got a major run around and when i finally got through to Lamona Tarkington She acted unprofessional and very condescending. It took 21 days to get my account reinstated. be warned, this headquarters doesn't seem to have a head. I was a customer for 25 years and i feel ignored. again not from the branch but headquarters seems they are not on the same page & line. Patty @ Oakdale Branch is ausome, corparate failed, which hurt my business. Steven Brack, respectfully

Horrible customer service. Staff is very rude. I have been banking with bofa for 15 years and never had a problem with customer service. Bank of Stockton is terrible. Stay away from it.

I've never had a problem with them. In fact, they have been very helpful with anything I have ever asked of them.