U.S. Bank Branch in San Marcos, CA

Usually there is a long line.. Horrible ugly building.. whish they would rebuild it..

I had such a horrible experience at this bank! I went to deposit money using the outside ATM and it gave me an error notice stating that the funds were unable to be credited into my account. I called the number that was on the receipt and was advised to walk into the branch and the teller would be able to credit me a small portion of the amount I deposited. I waited in line for almost 10 mins just to be called up by a woman teller named Alma. Alma wasn't very friendly I didn't receive a smile or anything that made me feel comfortable explaining my situation to her. I was asked by alma several times if any of the money deposited into the ATM was returned to me and everytime I explained to her that no money was given back to me. I honestly felt like she was accusing me of lying. Alma stated that because i didn't make my account at that branch but a branch in Arizona where I use to live she would have to give the branch in Arizona a call to get approval to credit me any funds, Alma took my phone number and told me she's give me a call once she spoke to the branch in arizona but till now I haven't received a call or any funds. I left the bank very upset and disappointed that they couldn't do anything else for me since I've been a good customer of theirs for a few years now. I had a very important payment that I had to make with the money I deposited and even though the error wasn't my fault but the banks fault my payment will be late and I'll have to pay a late fee as well. I now have to wait 7-10 business days to receive my funds but once I do I will no longer keep my account with US Bank. The experience I'm going through has shown me that US Bank doesn't care for their customers. They can care less if you desperately need the money you trusted putting into their ATM. I learned a big lesson.