Umpqua Bank in San Jose, CA

It has taken over 20 minutes for me to even be seen by a bank teller.That was only with one person in front of me which was already being helped. All I needed to do was cash my check. Had two employees working on one computer with 1 person for longer than 15 minutes. On top of that all the parking around the building is paid parking. Definitely wont be visitng this bank again. It also is hard to see the umpqua bank sign when you are driving. SAVE YOURSELF TIME AND MONEY and head to another umpqua bank.

We had a great experience with all of the employees. It was fast friendly service.

"Community" and "bank" are not two words I would necessarily put together, and certainly not in that order. But Umpqua has reversed the order of things, and is a pioneer in community banking--community (people) first and the transactions will follow. The Assistant VP, Whitney, and all of the Relationship Bankers, Jessica, Omar, and Jackie, know me by name and make me feel so welcome when I visit. I support entrepreneurs in all phases of launching start-ups. And it all started with Umpqua's evening Catalyst Series which gave me the opportunity to hear luminaries at the crossroads of business and technology share the secrets to their success. When I need a quiet place for that first client-call or a place to host a meeting that mirrors the professionalism I bring to my consultancy, I have a place to go. Of course, I am bringing my business to Umpqua! My only wish is that Umpqua would motor East and set up some locations on that coast. Until then, I will have to settle for their online banking experience when I am away from my community bank.