ACE Cash Express in San Jose, CA

Terrible experience the two times I have gone. I tried to call but it wouldn't go throughm also the attendant didn't explain what I needed correctly. I had to leave and return with extra documents multiple times. I got denied 3 times once for "not verifying employment" although I provided payment, bank statements, contact numbers and my office number. His reasoning was that we didn't have an office. I explained that I work from home and within the home of clients since I was a contractor. The second time was because he couldn't verify income although I gave him an invoice of the sessions I was paid, my bank statement with highlighted deposits and showed him my account on my phone with the most recent deposits. Hmmm something is not right. Lastly, I was rejected cause he couldn't verify my bank account. Again I gave him a blank check, a statement, and a review of my recent transactions. He said my check didn't have my physical address. I explained that I don't receive mail to my physical address so it was impossible. He suggested for me to change that on my check then have them mailed to me. I guess he wasn't paying attention when I said THE MAIL SYSTEM DOES NOT MAIL ANYTHING TO MY PHYSICAL ADDRESS. They send everything back. Maybe next time instead of being properly prepared I'll be shady and photoshop my check to make them happy. Terrible

Was not open during business hours

Almost closing time, but Jessica, d attendant, still met my needs with great n positive attitude. That's really something I don't see nowadays with these check cashing places. Keep it up guys!

I went to this location with my buddy and this woman was so unhelpful to him it made me embarrassed just for tagging along. She asked for his his driver's license, then work stub, then deposit history, current checking balance and finally after doing all that she wanted his manager's number. I had to calm my buddy down cause he lost it. He refuses to deal or review with this location anymore but if u see an extra large fat lady behind the counter know that she'll be wasting your time. Absolute horrid place, looks like a no-good-sketchtown. I can't believe people actually go to these places.