First Tech Federal Credit Union in San Diego, CA

Love it

When I closed my account I asked them to wire the money to another account I had. I was informed they had only one option - to send a cashiers check to my home. It took over 3 weeks for the check to arrive at which point it was filed in a stack of other items while I was on vacation. When I found it, a couple months had passed. Unfortunately, the check has "VOID AFTER 90 DAYS" stamped on it and it was past that date. So, I called to find out what my options where. I was told I needed to complete a form, get it notarized and send it along with the now-void check back to them. Does this seem reasonable? Finding a notary isn’t that easy. It costs $. Never-mind the hour or so it’ll take me to run around and get it notarized. We deal with a fair number of checks and whenever we run into a situation where a check is lost or stolen, we simply void the prior check and issue a new one. But rather than simply re-issuing the check, as any other normal business would, FIRST-TECH is wasting my time, making me to jump through a bunch of hoops and costing me money - just to get my own money. While hiding behind their “processes”. Well, their processes suck… These guys suck…

If you ever call hoping to talk to someone and then they put you on the phone with someone who does not know anything about it, then this is that bank. I called several times to set up an automatic payment, I sent several forms and I could not have them set up the automatic payment with them. Their "Contact Center Operations" is a joke, even if you are calling to pay they give you hassle, you can't pay with debit....I have never heard of a bank that makes so many ridiculous regulations to pay a bill. Their customer service is bad, non professional. I'm tired of calling and emailing them, no solutions just excuses and problems. I do not recommend this bank at all.

My advisor didn't follow protocol when closing my accounts. I didn't ask to close my accounts. He also has a huge drug habit I saw first hand. And according to a family member he grows large quanitites of pot at his homes in San Diego without a license. He's trouble and he prays on people less fortunate than him .. Do not invest with Brett w Everhart at Addison investments in first tech FCU