Encore Capital Group Inc in San Diego, CA

Terrible company to deal with. I acknowledge from the get go we owed this debt, and for a while we had a great guy with our case who called every month no problem. Then they transferred him so he left and we got someone else, ok whatever. Well when I called to settle for the total I was offered before they said it was no longer valid. I told them I wont pay a cent more, but they offered a deal for only a couple hundred more so I said fine send me the paperwork and I'll pay. They refused to send me anything! They said some BS reasons they can't. Sounded like a scam so I filed with the attorney general in my state and after that they changed their tune and I only dealt with a manager after that. I had a whole year after that of paying monthly payments until I received our next tax return to pay this in full, where they finally sent me paperwork and I paid it in full. It was a hassle even then because the manager wouldn't return my phone calls. Who would think you'd have to try so hard to get someone to take your money? It was a pretty bad experience and some shady practices. If something doesn't seem right file a complaint with either the attorney general in your state, or the BBB.

Best shelter in town

Called regarding a debt that has already been settled. Paid it, then a year later started calling about the same debt that had already been paid. When I told the rep my debt was settled already, rather than address it, he hung up.

This outfit has called me four times, each time asking to speak with someone I do not know, someone who does not live at my address -- much less use my telephone. I have asked the company's reps to stop calling my number, but my requests -- thus far -- have been ignored. In one instance, the company's rep openly mocked me when I told her to stop calling my number. If I continue getting these calls, my next step will be to file a telephone harassment complaint against this company with the Federal Communications Commission, the Federal Trade Commission, and with the appropriate state law enforcement agencies.

Great company. Everyone is super nice and welcoming. They offer great benefits and competitive pay.