Bank of the West in Sacramento, CA

Excellent customer service from friendly and helpful staff. Convenient location with free parking for botw customers.

Bank of the West has a wonderful staff of kind and helpful persons. Their locations are very clean, comfortable, friendly and beautiful. This includes their other branch in Elk Grove, CA. If only every other business were to conduct the same level of customer service, the world would be a much friendlier one. Note: The Capital Mall hours of operation as listed upon Google Maps is incorrect. I've informed the Capital Mall branch manager and know they will make corrections. However, it never hurts to kindly inform them of this. Below are the correct operating days and hours. Open: M-F 9 AM - 5 PM, Closed on weekends.

I was extremely impressed with the professionalism and knowledge their branch manager.

Visited this branch today with a recurring issue...the atm give you only 5 seconds to retrieve your cash otherwise it'll suck it inside and no money...happened to me twice within 2 mos... I keep several thousands of dlls balance here...Today took the time and came to talk a banker and this guy " relationship banker" name Solaiman Noor ,he made me feel so frikin Unwelcome ,like if I was trying to rob the bank; when in this case is the other way around... Im financing a $100 k rig and I always keep really good balance on my acct...but the ATM shortchange me with 40 dlls first time then 20 dlls second time...you will do something about it...right?...well...once I pay the loan ...no more Bank of the West...