Northrop Grumman Federal Credit Union in Palmdale, CA

I use to like this Credit Union. Sure their hours were horrible but they did what I needed them to do. Now I've learn of their dark side. They Customer service sucks to the point of negligence and they really just don't gave a damn about helping you. So June 22th apparently they get a tip that my ATM card has been compromised. So they turn it off without notifying me. Then I discover it on Friday evening when my card doesn't work. I call the 800 number on the card to find out the details from the card company. They have no idea, no security blocks were issued, the bank just said to deny. Great, so now I have to wait until Monday to find out what the hell happened. Then comes Monday and I discovered the CU knows nothing and were given no details about the compromise. But that was enough for them kill my card and make my life hell. But they promised to send my a new card. So just check the mail box this morning and nothing (its now July 5th). So I've gone my entire holiday weekend without access to my cash. Big F'ing thanks Credit Union. So I called again to find out what the deal is... Discovered they didn't even bother to mail the card until June 28th and they didn't think it was important so they had it standard mailed instead of express. So I'm now without access to MY money for two weeks and it sounds like I won't get my new card for another week. So minimum of three weeks I'm to make due without my bank account. This is disgusting. I want someone's ass fired over this but nothing will happen. They don't give a crap and will not make anything right. So I'm in the process of looking for another financial institution to handle my paychecks. I'm also going to tell everyone I work with at Northrop about this horror story so they try and get away from mess before the CU gets a "tip" that they need their stuff f'ed up as well.

I use this CU and location as a service center. My main complaint is about how hard it is to get in touch with someone over the phone. I'm sent to a call center with a very long recording, none of the options apply to what I need. When I speak to the operator, he forwards me to the branch where I am sent straight to voicemail. I call back so he can connect me to someone else and I am forgotten on hold for 10 minutes! Why is it so hard to find someone, ANYONE to speak to? I have a simple question. Not to mention their website is littered with grammatical errors. I'm glad I am experiencing all of this without actually having to have an account with them. Now I know I never will.

Line was 23 people, wait time to teller 25 min. Then shared banking was down, had to sit and wait. Teller was kind, and polite though. Please do something to fix this s. Sincerely, Pastor Dan Smith.

I have been a member for many years. A very pleasant staff and great services.