SDCCU National City Branch in National City, CA

I go here to this location to pay my car loan every month. Unfortunately I had a misunderstanding with one of the bank tellers for the skip a pay option during the holidays. I was a bit frustrated with what happened, however the teller remained calm and let me speak with the assistant branch manager Josh Jankowski to get things sorted out. They sent in a request to their office to have a one time courtesy for the skip a pay. They contacted me within a few hours and had my request granted. Very satisfied with my visit, employees and manager were polite and professional about the situation.

Beyond disappointed with this location. I opened an account not too long ago. I was called by my banker 2 months after opening my acct and was told I needed to deposit money into my checking a within 2 weeks or my acct would be closed. I was unaware (had not received their mail) therefore I went the next day and deposit a significant amount. My banker never told me my debit card was "unactivated" and that I'd have to go get a new one inside the bank. I work Mon-Fri 8:30-5:30 and Its almost impossible to make it to the bank until Saturday. What's even more ridiculous is that the beneficiary on my account, who's able to go during the week, is not able to make withdrawals. Ugh such a bad situation. I won't be able to use my debit card until Saturday! Beyond frustrated with the branch.

Closes 5 minutes early will not let you in No qualms about it .no customer service This place has really gone down hill past few years like going to the DMV. Well last time at DMV was actually better

More convenient than CV, wish if known about this location sooner. NO line at 2pm on Sat. Awesome.

I go here all that time whenever im withdrawing or depositing money. I go inside almost all the tellers give me a smile and are very kind except for one worker in particular. Her name is Alanna. She is the teller on the far left, she always seems to be in a bad mood and never smiles, she makes it seem like she doesn't even want to be there at work. She is also very rude whenever she deals with customers. Mangement needs to have a 1 on 1 with her to get her attitude straightened out because it is definitely bad for business.