F&A Federal Credit Union in Monterey Park, CA

Im not impressed and I haven't been for a long time. Ive been a member for over 31 years, and for the past 10, Ive only stayed a member out of loyalty to my fellow firefighters. Every car I have ever purchased, I give F&A first shot at the loan. I haven't financed through them in years, because the other credit union I belong to can always beat their customer service, and their rates. I requested a new visa card two weeks ago, the magnetic strip on my current one stopped working. Im still waiting for my new one. In a world where you can get almost anything overnight, waiting two weeks is just an other example of their non exsistant customer service. Ill be looking for a new financial institution to give my business to.

Incredibly difficult to work with. Enticed by rate sheets that boast low rates for home equity loans and lines of credit as high as 95% and then after completing so much paperwork and pulling my credit the valuation tool this organization uses produced a value over $200K lower than my other credit union came back with. Guess which company I will be doing business with. All I can say is: EPIC FAIL! Don't waste your time.