Provident Credit Union in Los Gatos, CA

This credit union is a partner with First Tech Federal Credit Union, and is the closest one to me. It's my go to for withdrawals, deposits, and cashier's checks; the clerks are always friendly and efficient.

The branch itself has nice staff. They are always very friendly when I come in. In act this branch is the only reason that I still have an account with Provident. I have run into numerous problems with the customer service telephone line. Whether it's not calling back when they say they will resolve an issue or completely ignoring the situation and simply continuing to deliver experiences that make me ant to switch credit unions. I only stay because the staff at e actual branch go above d beyond.