University Credit Union, Los Angeles in Los Angeles, CA

I have been at this credit union for over 20 years. They are terrific! We have purchased cars through them, bought our house, refinanced and use their MasterCard. The customer service is the best there is. It is so wonderful to work with a financial institution that treats you as a person. They have been most helpful in resolving any issues with our accounts. The whole family banks here and wouldn't have it any other way.

Called in. "Mary" didn't know if the CU was a "shared branch" and didn't know the terms I used to define the network of shared branches, but did feel free to tell me that I could withdraw, deposit, and other functions if it was! Oh, but I'd have to check with my bank first. And she told me all that though I don't think I finished a sentence before she cut me off. Thanks, Mary!

Excellent service, had to go there yesterday as my credit union does not have a local branch. I needed to withdraw money from my account and all they asked me for was my member number and photo identification

I don't know why but anything i try doing through UCU never goes smooth.. I really needed to get a hold of someone at the branch and I called around 4:30ish because the hours online said the branch was open today until 5... I was on hold for over 30 min and never got to speak with anyone.

I find that the employees at this branch are very helpful and polite. I love this place better than banks.