HSBC Bank in Los Angeles, CA

Full info about HSBC Bank in Los Angeles, CA

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Address: 16311 Ventura Blvd, Encino, CA 91436, USA
Phone: (800) 975-4722
Time Work Monday: 09:00-16:00
Tuesday: 09:00-16:00
Wednesday: 09:00-16:00
Thursday: 09:00-16:00
Friday: 09:00-16:00
Saturday: close
Sunday: close

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About HSBC Bank

This page contains all information about HSBC Bank in Los Angeles, California (CA), including address, website, phone number and reviews

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Review HSBC Bank

Jennifer Jimenez | 2013-06-22 13:37:17
I went to make a deposit in behalf of my sister the check was from HSBC to make a direct deposit into her account. They said that my sister needed to be present then the supervisor said I needed to be authorized by her and since there were no notes on her account I couldn't do it. They even called NY at my request and both branches kept bouncing about their policy, etc. It was really bad and hard to believe (what's the big deal with this bank, I am still puzzled of how terrible my experience was) Indeed, it was a check from their Bank to a deposit to one of their customers, I didn't understand, didn't make sense to me that they could verified my sister's company pay check if is one of their clients. I had to drive really far to get to the Branch in Encino and wasted it all afternoon on that... Then believe it or not I took the check and went to my bank; I since my sister had signed the endorsement on the back of the check. I just wrote for deposit only and the supervisor made one phone call and took the deposit. They just told me that the money wasn't going to be available right away which I understood - Their policy was completely different and towards the customer's service. Two weeks later the check clear and my sister shock of what happened is going to close her account at HSBC and obviously is switching to another bank, as soon as, she gets back in town from her travels.
Frank Meredith | 2016-02-15 20:11:13
I have been a customer for a long time. This is a branch of a great international Bank. Gail has always made it feel like your local bank and will fulfill any reasonable request.
Randy Focht | 2016-02-10 21:52:02
After spending more than an hour yesterday with them explaining the 3 types of account, I came back today to open. I was then told I can't open an account because I live I Hawaii and I am not depositing 100,000 dollars.
ZACK GHALY UNIVERSAL IMPACT | 2016-05-09 20:56:32
Cyrah Omega | 2015-08-17 22:25:42
I came in to cash a corporate check and I stood at the tellers window for 5 minutes as she left to "get conformation". In another 5 minutes I was asked to take a seat by the assistant branch manager. I wasn't offered any information or any comfort as to what was going on. After sitting in a chair for 20 minutes I called my company payroll who sent me the check and invited myself into the branch managers cubicle, her name is Gail Miller. I offered Gail the phone with my company that could verify the check, Gail refused to take the phone because "she had no way of knowing that was my company or not". So I sat in her cubicle uninvited and called my company to get the dept. Gail needed to verify my check, keep in mind my company has a corporate account with this HSBC and this should be a smooth transaction. Gail asked me a barrage of questions that had nothing to do with anything, she asked if my business name is a sole prop...what does that have to do with my name being on my check with the proper identification? She asked personal questions that didn't resolve anything. Completely unprofessional, however, after I got on the phone and did my due diligence and got the payroll dept of my company, a proper extension, and even an employee name ergo "doing Gail job for her" everything was confirmed and handled. I understand proper protocol for check cashing but I've never been treated this horribly as such a reputable bank and I will never open an account with them due to this poor service. I even expressed my concerns to her and few the check was cashed and she continued to argue argue and disagree with how things went down. 5 thumbs down for this bank location and Gail can go to hell. #thatrhymed

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