Edwards Federal Credit Union in Lancaster, CA

Awesome service. Helped me in so many ways. Account balances are always accurate. Never had any issues.

Choose this place if you want to put your money somewhere and can't access it. They put limits on your money and then they are never open when you need to raise your limit for the day. They are closed Saturdays now......

I've been a memeber for 10 years with this bank and always had great service with them. If there was ever any issues they were quickly resolved. Fast forward to the past 4 months and everything is gone to hell!!! It first started with them RANDOMALLY putting a block on my card while I was out shopping, I called the bank to find out what was going on since I had more than enough funds in the account, they told me they had a new card policy for processing debit payments that I HAD to agree to or I couldn't use my card any longer..... ughhh sounds like I have no choice?!? Fine, whatever I agreed told them do whatever they had to to unblock my card. They did it then told me I was free to use my card. Another try at the check out line proved wrong. It took 30 mins of phone calls to get them to unblock my card that had the security block placed on it after THEY had denied my first transaction. Then a couple weeks later I deposited a check into my account and was told my check would be placed on hold as my account didn't "meet their standards" - again I've been a member for 10 years and never had this issue before I asked if it was some new policy or something? They said no, I just pay bills "too quickly after depositing money" ummmm I'm sorry I'm a single mom working hard to pay my bills, that's kinda what bank accounts are for, depositing money then using it to pay bills!!!! So last night (3weeks later) I go to use my card at Walmart and have it declined another 45 mins of calls and being passed around shows that because Walmart tried to process the payment as a credit by mistake some MAGICAL automatic block was placed on my card that no one can take off. It's done by the system and couldn't be removed until after midnight, I was however assured it would be removed by midnight..... here I am 10:30am the following day and it's still blocked and no one knows what's to do or how to get it off!!!!!!!!!!!!!

I don’t know what happened with this credit union, I used to be able to withdraw 1600 a day, and they were open on Saturdays, I assume in an effort to “save money” I am now only able to withdraw 500 a day, which wouldn’t be a problem if they were still open on Saturdays but there not. So now it takes 4 days of withdraws to move money to my other account as they do not open their doors for business until 4 hours after I leave for work, and close 2 hours before I get home. I will be closing my account since they no longer value there customers time.

Very disappointed in this place. I had heard so many wonderful things about it that I opened a regular savings account. Trouble began last Summer when they changed to chip debit cards. I was never notified of the change and tried to use my atm card and was denied. I was told that a mailing went out in the Spring of 2016 advising of the change and all old cards would stop working on a certain date (I am unsure of the shut off date). I had to wait for quite a while to get the new debit card. Fast forward to April, 2017 and I receive a statement stating that I had a $15.00 maintenance to my account. I called their call center and was advised that my account did not have a minimum balance thus the charge. I was stunned as my account "DID" have at least a minimum balance. I then go to the Lancaster Office and the people there did not know why I was charged. They returned my $15.00 and I closed the account. I believe the main problem I had with them was communication. I rarely received a statement from them. I don't know why.