American First Credit Union in La Habra, CA

This is an awful establishment. off site customer service is nice but those that work in the bank are disgusting.

Awesome c/u. Old school. No technology which means no hacking. Just dont use their apps or website. Hours are incomvenient.

The people are friendly and helpful. A little laid back compared to other banks, but I adjust. Compared to Wells, BofA, etc...where they ACT like they are your best friend -- they don't have common sense to move a line when its out the door -- 8 stations -- 1-2 "hardly" workers and the rest empty with people doing nothing. I like the genuineness of the people at AFU and their personalities and they have people at their stations ready to help.

Frustrating Android and IOS apps, the worst of all of my financial institutions. Security is so over the top youncannot even access your account, often. App just sits there telling you to call an 800#. But then it works on the other device. This goes back and forth. Security questions are idiotic and do not even apply to me so how can I enter answers to questions that do not apply? App deposit is horrible. It is not automated, and shows deposit depending while a person reviews the check only to call hours later asking you to write the date more clearly and resubmit. Horrible. Service inside is again, hood like. Bad and condescending. Service on the phone is actually good though again they are limited by horrible IT Dept. Overall, I seldom use this place these days as other credit unions offer so much more for free.

This place has really gone down hill. Incompetent is the only word that comes to mind. iOS app is old school, requires way to much security and most bank apps use fingerprint recognition. Online access requires a text or phone call with a password every time. These are small examples of how inconvenient the credit union is. Small inconveniences add up.