Union Bank in La Cañada Flintridge, CA

Can't get these people on the phone to ask a simple question. Went thru the "Robot menu" - tried to talk to someone - anuyone - and waited - gave up after 5 minutes on hold phone service sucks

Spend about 45 minutes with an Edgar ******setting up a small business account but reached a snag when one of my checks I would be depositing made a problem for him. On it , a check from Southern California Gas on UNION BANK, which had my address printed below my name on the front of the check, was sent to Jim L. ****, the name on my driver's license is James L **** and the name on my new business account would have had my business name and James L ****. He seemed to be flummoxed by the idea that I could have a formal name and a day to day diminutive of that name. He blanched and said he would have to "send it upstairs" for approval and could I come in tomorrow to actually deposit my checks -- one from Citibank where I had closed out my company acct because of high fees and the "problem" check (to him!) from S. California Gas. When I called this AM one hour past the branch opening time he said he hadn't heard back from "upstairs" yet and I told him I would take my business elsewhere.

Attempting to work through a POA and now a Trust issue. Very difficult to work with