Wells Fargo Dealer Services in Irvine, CA

I can't express how much I hate this company. It's not my first time and I'm currently on hold and have been for over 30 minutes. I've never written review and this is worth taking time out of my day to let you all know how pathetic this company is. I don't even understand how they're still in business.

This place is a scam. They repo your car and never let you know what exactly going on. If CEO is fraud, then these people fraud too. You are thieves and scammers... Stumpf's resignation comes after Senator Elizabeth Warren publicly condemned him for "gutless" leadership at a Sept. 20 Senate hearing. "You should resign. ... You should be criminally investigated," Warren told Stumpf during a fiery one-sided exchange. On Wednesday, Warren applauded Stumpf's decision to leave the helm of the company, tweeting "As I said: @WellsFargo CEO Stumpf should resign, return every nickel he made during the scam, & face DOJ/SEC investigation. He's 1 for 3."

Horrible! Paid the vehicle off four years ago. Never received the lien release. The vehicle was totaled last week. Insurance company will not pay out without lien release. WF is stalling on it and said it would take 2-3 weeks. How the heck can that be?! I must purchase another car within 30 days for progressive to pay the taxes. Can't afford another car without that insurance check as a down payment. Avoid them like the plague!

We could not get a loan anywhere after I had cancer and the economy tanked. We had no money and a bad credit score due to living off our credit cards for 2 years. After six banks said "no" to loaning us less than $10,000 for a second hand car, this company did loan us the money. We tried not to be late, but did get 4 calls in a 5 year span for the loan. They were nice about it, but firm. They loaned us the money, they wanted it back. We just paid it off THIS MONTH! and our credit score is much much higher now. I never had anyone lie to me from this company. They always told me the truth of what they were doing to do and what I needed to do. Five years ago they did not accept on-line payments. Somewhere along the way they started accepting that, which made my life so much easier. Work with them, pay on time, and they will work with you. I won't need them for my next car, as I have a much better credit score and my cancer is in remission. They were there when NO ONE else would touch this loan. Thank you Well Fargo Dealer Services!!

horrible, rude, and incompetent. I am having to call on a daily basis regarding the same issue, multiple times a day. How hard is it to get your gap dept. to send your portion of the paper work to my gap insurance via email? That is why you have a gap dept to begin with right? Absolutely mind blowing how incompetent you are and irresponsible. I am amazed at the so called customer service representatives you have. Extremely rude, and yes, I will be defensive when your end is not picking up your slack. I am having to continue to make payments on a vehicle i no longer have because my gap insurance is waiting on Wells Fargo Dealer Services to email them paper work, I have requested this paper work for well over two weeks now and nothing! Incompetent, worthless, and you need to train those so called customer service representatives.