Bay Cities Credit Union in Hayward, CA

Great customer service and friendly staff

Worst customer service ever!!. I was a member for 10 years and I just closed my account because I moved and because the tellers were rude to me half the time I went here. Even today the lady raised her voice in front of other customers as if i was trying to commit fraud by closing the account because she said i wasnt the primary on the account and that my wife had to be there. My wife had to ask ( michelle) the manager to let me close the account because she was at work and she wasnt able to drive all the way from San Rafael to Hayward. When i said that i would tell everyone i know not to go there because of the way she treated me the bank teller lady showed me a thumbs up. Dont go here you'll regret it.

Most terrible and incompetent and spit out the same old rehearsed phrase credit union on the face of this earth. My god are these people a special kind of stupid.

Just had bad customer service with the young African american women there. No thank you, have a nice day or anything. Tossed my id to me. Left my paper with account # sitting in tray. I swiped it up said thank you and she just looked at me. Rude service.

There co-op tellers were great when I wanted to deposit into someone else's Golden 1 account.. Not many credit unions in the Bay Area do this!