First California Federal CU in Fresno, CA

Worst Banking Experience Ever. Can not keep up scheduled dates as promised. Arrogant upper management. Loan manager (Anthony) will access your personal account and withdraw money without your consent or knowledge in a show of power to customer. Do not know how to deal with discouraged and or frustrated customer other than by means of arrogance. Takes them forever to get a computer generated appraisal, task performed in minutes by other financial institutions. Felt more like a personal backyard ran institution than a federal financial one.Sad; lower level employees are friendly and courteous and will go as far as possible to help customers. Definitely could use an upper management reform.