Terrible customer service. If you ever need ANYTHING (online password reset, new pin, new card, etc), you'll have to call and waste half of your life on hold. I haven't spent less than 50 minutes per call. Good luck
Brett Watts | 2016-08-24 03:12:33
Pathetic Bank, the employees are complete assholes. They're only there be a paycheck.
Ivan Delint | 2016-09-28 22:22:52
Customer service is actually pretty good.
Raymond Ablack | 2017-01-08 07:06:50
Shady bank with shady practices. If you're in the military use USAA or Navy Federal. You were warned.
Megin Stearns | 2016-09-19 20:31:08
Absolute WORST bank I have ever done business with! If it weren't for the fact that the nearest bank is over 40 miles away, I would have closed my account at AFB the same day I opened it. Their customer service is HORRIBLE! Their tellers are incredibly slow and don't know federal banking laws in the slightest bit. I have worked as a teller for 10 years and would have been fired my first day if I treated customers like they do. EVERY time I go in there to make a deposit I get hassled. From my experience as a teller, we were required to know federal banking laws and regulations like the back of our hands...Yet these tellers (and even a lot of the managers) don't even know the most basic regulations. It's pathetic! They ALL need more training and better attitudes! I will NEVER EVER bank at Armed Forces Bank again!!