Golden 1 Credit Union in Elk Grove, CA

Would give them a better review if their computer wasn't down or frozen, and I don't have to come back or make a follow up call, otherwise their customer service is pretty good otherwise

Very poor service. 5 associates serving on the window (Tellers) without any customers on the line...only one associate on customer rep side and 2 customers waiting... I waited to see the customer rep for an hour but not luck so I gave up and walked out... I don't see any sense of urgency... Golden 1 you are here to serve customers however this branch don't get it...

I have been g1 member for many years and I was appalled that the service that I received when I went into this branch the teller was rude and disrespectful when I ask to speak to a manager no manager ever came I waited for 15 minutes and then I finally gave up and left the branch that experience made me want close my account. The customer service at this branch is terrible I would never recommend this branch to anyone.

Worst branch I have ever been to. All the employees are extremely incompetent and rude. Misplaces $600 of mine when I am the only Alexis Henderson in they system. That means she didn't even look at the names. Due to this my phone has been shut off and I now have extra fees with DMV because i couldnt pay them on time. They had ONE job. I will definitely be closing my account today after the return of my money.

Golden1 has been good to me. Credit unions are typically much better than the larger banks. Their staff are nice and courteous. This bank location is on the smaller side, but functions as expected.