Credit Union of Southern California—Covina in Covina, CA

aaaAAAHHHHH !!!

I'm gonna go to this credit union. see how it works.

I visited the office to possibly become a new member. I walked in and walked to the empty Customer Service Desk. A gentleman in his office in front of me decided to pick up his phone and started to talk to someone. About 4 tellers were assisting members and 5 others were walking around to their desk. I waited for about what felt like 10 minutes, when the gentleman on the phone said he will get someone to attend me (he walked around for 5 minutes finding someone). He went back to his phone and I waited another 20 extra minutes before a worker came up to and ask to help me. BAD SERVICE!!! I decided not to join and excused myself from the building.

new here- got transferred when our credit union was assumed or sold to them a few weeks and to get in by phone is unreal - always on phone forever this morning already holding over 10 minutes - they call this a brief delay= well it is Monday and no website access - maybe the reason -they have a special way to get to a phone teller but it does not work for me. supposed to be acct # and last of social, but I put it in and it does not work. I will actually have to go in as heading toward 15 minutes I went into El Monte and they were very nice - and they amount I wanted to withdraw was NO problem. That was nice, but the phone service here as continually sucked.

If I ever had a problem I called and it was looked into and solved. I've have tried other banking institutions and ran once their services did not compare to Credit Union of Southern Ca. God bless all of this business who take care of the working people.