California Credit Union in Covina, CA

Don't trust the ATM machine outside of the branch. Went to make a deposit and the ATM machine's cash reader stole $200 cash. Its been almost 2 weeks since and I have not been able recover my missing money.

Checking account and saving accounts are very low in interest rates.... come on California credit union pick it up! You are dropping the ball very badly! Take a look around and see what you are up against. You can do it. Manage your finances a little better I believe you can improve and bring value to the customers which in return give you more value.

This review is strictly for the Assistant Branch Manager, Martha Maldanado. I came to this Credit Union a year ago because I was displeased with the bank I am currently with. I was treated kindly by the other Assistant Manager that was there at the time and told if I ever have a problem to come to her. I decided signed up for a credit union because I was told they were more friendly than the big banks, but Martha has made me feel otherwise. Over the course of time, I have been having my auto payment be directly taken from the account and have used my debit card very rarely. I recently signed up to have my direct deposit switched to this credit union as well and seeing as though I was going to use this credit union for my primary banking needs I decided to sign online to check the account since I hadn't since opoeing the account last year. To my surprise it was overdrawn hundreds of dollars. Upon going to the branch and speaking to Martha she said all she could do is waive 2 fees leaving me still with an very overdrawn account. She stated that since it wasn't the banks fault she couldn't do anymore. I told her I had worked at a financial institution many years and I knew how things worked and told her if I received any kind of notification I would have taken care of it sooner so it wouldn't have gotten to this point. In the end she basically sent me on my way and was not interested. Her customer service and retention skills were like no other that I have interacted with in that institution and her skills (or lack of skills) is the sole reason I will soon be REVERSING the direct deposit I set up last month and will be closing my account.