Sierra Central Credit Union in Chico, CA

These folks are so friendly and professional. I really enjoy that they have gotten to know me personally and have a wonderful attention to detail. I'm really pleased to have chosen Sierra Central as my banking institution.

Yesterday I deposited a check in this bank's ATM. Half way through the process the machine locked-up. A customer behind me commented, oh yeah, the ATM's shut down at 3pm. So I go into the bank and speak with a teller. The teller and branch manager go into the ATM room, come out and instruct me to go back outside and see if my ATM card has popped out yet. I go outside and still nothing. Go back in bank, they cannot find my check, but did return my ATM card. Workers there said, well, you just happened to catch it when the machine was shutting down. I asked, "couldn't it be programmed to complete a transaction before it shuts down"? I just received blank stares with that question. The branch manager (Patty?) appeared to think that this whole affair was quite entertaining and it didn't cross her mind to apologize. I finally did get an apology from the teller as I was leaving the bank in dismay. The check was entered the next day after I phoned them at 9am. I get the feeling that Sierra Central Credit Union is a loosely managed establishment. It would benefit the organization if they improved training in customer service and communication between different departments.

Always helpful, friendly and very supportive. I've loved banking with SCCU!

Car loans and personal loan rates can't be beat. On line a bit slow but easy to use. Tellers and loan officers pleasant and get the job done. Rather be here than at a bank.

The people that work here are knowledgeable and friendly. I switched from a large bank while buying a car because the big bank wouldn't give me a loan even though my credit is great, and Sierra Central hooked me up. I'm really happy to bank with them.