Patelco Credit Union in Castro Valley, CA

Great & friendly staff !

I've been a Patelco Member for some time now. I recently contacted them for some financial assistance. I would like to point out this was all handled by phone, email and fax which made it easy for me. Derek Lowe and the rest of the staff there were awesome. I received the best customer service and I knew they had a smile on the other side of the phone line. Derek Lowe is a great listener and understood what I needed in my finances. Having someone listen is very key because then they know what to offer since that's their job. Overall, I am very satisfied with the service I received from this great Patelco Branch! I'm a happy customer right now!

Very nice people had trouble at first getting a trust account started for a family member but in the end got it resolved and they have been very nice looking forward to working with them in the future