AFTRA-SAG Federal Credit Union in Burbank, CA

GOOD

Do not bank here! If you're an actor, don't be fooled by the name, because their affiliation with our union stops there.If you're an actor, whether you make money or not, you will not feel welcome here. If you call for customer service, you'll get rudeness and contempt, but very little service. They lack the technological conveniences that are now standard in their industry (smart phone apps, e-deposits) yet they still charge excessive fees. From what I read online, upper management is in bad need of an over-haul and employee dissatisfaction trickles down to customers. If you complain, they'll just make it worse for you. Check the internet for the bad reviews (not the fake ones); the level of customer dissatisfaction is pretty high. A good business will address publicized dissatisfaction, but not this place. They couldn't care less. Taking my money elsewhere was the best thing I ever did for my family. We are SO much happier with our new credit union - and we're saving money instead of losing it. We lost thousands by banking at Aftra-Sag. Don't do it - you'll be miserable.

No problems with them at all. Courteous and they also are great at catching fraudulent behavior. Thank God for that!!!

This is most definitely NOT the aftra sag credit union from just a few years ago. Don't waste your time or money. There are other performer credit unions who will actually appreciate your business.

I have been with them for 40 years. I find them a wonderful customer oriented financial institution. I have had automobile loans and a long term share savings account and have never once had a problem communicating or dealing with this company. I am happy to recommend them to anyone.