Chase Bank in Brentwood, CA

Anytime you go in, it's 1 teller and 20 people in line; and they never get another teller.

I love banking at Chase; however, the branch on Balfour Road in Brentwood recently added a machine and placed in near their tellers, They reduced the amount of tellers on staff to encourage customers to use the machine; however, most of us want the "teller" customer service. Since placing the machine in the branch, they have opted not to replace tellers who have left the branch which has now caused long lines which at times will span all the way to the exit door. They only have 1-2 tellers on staff during most hours. As I speak to my fellow customers, we are all very unhappy. Don't bank here unless you have lot's of time to spend in line. I've already left a message with the manager and have not heard back yet.

I went into the bank this morning to cash a personal check. There was only 1 teller at the window and I was #7 in line. This is the third time I have gone to this branch to try and cash my check and walked out the first two times because of the long line and only 1 teller on duty. I asked one of the bank employees what the problem was, why don't they have more tellers? I was told this will be normal procedure from now on. A few months ago my husband and I decided to transfer all our banking from Citibank to Chase, now we are questioning this decision. We currently have an investment account with Chase, plus a savings and checking account. If this is the way you will be doing business we will be shopping for a new bank.

The slowest branch out of all other banks and credit unions in the area. Two tellers for entire branch

We have been banking here for almost 5 years since moving to Brentwood. Everyone in the bank has always been friendly