OneMain Financial in Bakersfield, CA

I am completely frustrated with One Main Financial. I took out a loan a while back. In October of 2012 I had a burglary in my home. It was found that it was my neighbor who committed the burglary. I called the police, made a report that the guy who lived there had tried to sell some of my items to other neighbors in the complex. The next day he came back while I was at work and took more things. The police told me there was nothing they could do without some evidence. So, I got an alarm system and insurance. The next week, while I was out of town working, ther ewas another attempt to burglarize my apartment. I had to move unexpectantly and it cost me over 3000. so my payments got behind with One Main Financial. In February I got back to a point where I could begin making my payments. I scheduled the payment to be taken out of my account and it was. Two days later I received a phone call from them telling me that they were about to take another payment that same day. I explained that I had just made the Feb. payment and please do not take that payment. They told me that they could not stop it. So I had to stop payment at the bank. Since then I have continually been called and I have continually attempted to make my payments. Every agent that I have spoken to I have had to tell this same explaination over and over and over again. Still to this day I just got another phone call and to no avail. Payment still not set up. I cannot tell you how frustrated I am. I want to pay my debt, but this companies inability to do their job, has put me at a state of futility. I do not know what to do.

The ladies here are really nice really professional but Eddie i think his name is really rude and has mood swings. The one thing that did it for me was the fact that to make a payment they have you on hold for a very long time and that if you have a question they really don't give you an answer they just dismiss you. As soon as i finish paying off my loan i will never return here again.