Wells Fargo Bank in Apple Valley, CA

Nice people

So my wife and i walk into the establishment and immediately get stared down by a young hispanic woman. We hop in line to cash a check. The hispanic woman immediately examines the check, examines us and says "give me one second". She takes the check to her circle jerk of bank tellers and what i only assume is a powwow of "this check is fake" talk and gossip. Hands to the check to a man named Bill, didnt catch his last name. Mr. Hotshot Bill in his walmart blazer and slacks walks around the bank with the check, flailing and waving it around with no sense of respect for the vital information on the check, which was COMPLETELY unprofessional. Finally hes done with the client he couldnt close the deal with and attends us. Immediately i can feel Bill judging my wife and i because of our attire and quite possibly our ethnicity. Stares at us up and down, expressionless face, no warm welcome, just upright rude. He lazily waddles us over to what he believes is his own desk, sits us down and we discuss what we are there for. Again with no respect, Bill, throwing my wifes debit card, drivers license and check around his desk. Now what i believe happened is that Bill and the young hispanic lady judged my wife and I because of how much the check was for. of course i understand bank protocol of making sure there is no fraudulent activity but dont jack us off thinking we dont what bullshit theyre pulling. I am a professional car salesman and my wife a manager for a large chain of stores, so we knew what was going on right when she walked away with the check. It was just amazing to see the low lifes they hire and how high and mighty they think they when you walk into their establishment. You work at bank, Bill, lets calm that humongous ego of yours, youre not saving the world.

This is the closest Wells Fargo for us. Parking is a little tight but the ATMs are well lit at night (massive lights on all corners). Not a fan of having to decline tons of services I don't want when I come in but they have to make $ I guess. Tellers were very nice and not overly pushy. There can be quite a line though on the weekends so plan to spend some time.

Constant misinformation!! The employees will tell you anything to get your business...nothing but lies and the only thing they'll tell you is "sorry".

Banker I spoke with was clueless about standard banking procedures. Claimed the form I was requesting "does not exist" and all the other Wells Fargo branches "broke the rules" in satisfying my previous requests. Tried to reason with this women and pointed out that need for a form for both the banks safety as well as the customers...gave up because the women clearly did not have any idea what she was doing. Walked outside and called the number on the back of my card and got them to send the form that "did not exist" quickly with no trouble. I wouldn't recommend this branch to anyone. I have worked with branches in multiple states and this is definitely the bad apple of the bunch. Corporate should really step in and retrain the staff.