OneAZ Credit Union in Phoenix, AZ

THE worst. I cannot believe how difficult it is to do business with this credit union. I have my auto loan through them, and they can do literally NOTHING over the phone. They always suggest you come into the branch regardless of the fact that their only open the same hours I'm always at work. Even if you make time to go in and deal with things face to face, they somehow manage to "lose" your paperwork. AND with your paperwork mysteriously gone forever, you get to pay all sorts of overdraft and late fees when they completely screw up your payment ACH date... after taking time to do in person. NEVER AGAIN...

Incredible customer service. Should of made the switch a long time ago!

I read the previous review from a dis-heartened member and I have to say that I have experienced the total opposite with my dealings with the Credit Union! I have been a member for over 20-25 years and I have nothing to say except gratitude and praise for the outstanding work each worker has given to me. From the tellers inside to the convenient drive thru for banking needs to the buying of new/used cars, they have always been helpful, courteous and wanting the best for me. Their interest rates are exceptional so I deal with them instead of car dealers. I have had problems with Probate and Gladis Soto has gone above and beyond to help me by going as far back to 2014 to retrieve archived bank summaries to assist me with the Court's requirements. They have notarized everything I needed and we know each other by first name basis. I have never had this kind of help with any banking institution ever. When calling regarding a Visa question to changing my password to general questions, I always get assistance and they have always taken a burden off of my back with whatever I am dealing with at the time. I had my dad change from a bank to the OneAZ credit union years ago and we have been very happy about the trnsfer. When I walk into the "new:" AZ State Credit Union of One AZ Credit Union, I am hopeful that people that do not just work for the State, will use this banking service as it is available to anyone who wishes to have a real good banking experience. I will never change to a bank ever again and I can say that everyone who works there are there to help, asssist and make you feel less worried about financial issues. They are Professionals with a 'heart'. Keep up the great work OneAZ credit Union on Monroe and 18th Ave. You are a heck of a team! margo morquecho

I want to rate you zero stars. If you're looking to get rid of customers, you're doing a great job! I waited over 5 minutes at the drive thru today. I've been looking for a new place to bank and you pushed me to it now. Thanks!!!

Honestly I have never ever gotten this treatment in any banking facility ever, it was AMAZING. I have been going thru a rough patch with the passing of my father I have gotten into some heavy overdraft issue and playing the catch up game. I went in not expecting anything and thinking I hope they can do something for me and help me in some way. I signed in and have not been seated for 3 minutes when out came Gladis, with the friendliest most caring smile. I sat down with her and explained my situation, she showed so much care and compassion. She was willing to help me and had plan A and plan B, but she never gave up on me. She gave me plan B, and I was so RELIEVED and THANKFUL that yes I did cry a little and had to give her a huge and warm hug. I walked out of my bank feeling like a huge weight had just come off my back, and I have GLADIS the loan specialist to thank. I will be forever be grateful and a loyal customer to OneAZ Credit Union for years to come. She is a great asset to you establishment, give her a raise. :)