Desert Schools - Branch in Chandler, AZ

this bank makes it almost impossible to reach a live representative unless you are applying for a new loan or account. I've got, what I think is, a simple question for clarification yet can never get a human being on the phone. We've been with this bank for over ten years and I think it is time we switched.

I went to the bank to deposit some money and was unable to deposit 1 $5 bill. I sent my daughter over to the branch to change out 1-$5. The teller refused. I went and asked for the manager. The manager refused to assist because I was not a Desert Schools account holder. It's ok. I guess if you don't want to help me change out $5 I won't let you tell me about your accounts. I have a mortgage. two car loans, credit cards, retirement accounts, and business accounts. You just lost a customer for life.