Diamond Lakes Federal Credit Union in Malvern, AR

the online banking is a joke the system is usually down or wont let you log in even tho you have the correct information. the debit cards they give you are pure junk most of the time they wont read anywhere even when they are brand new plus its 25$ for a replacement card. be careful getting a loan the charge you double late fees but dont tell you and when you deposit money you have a 50/50 chance it gos into the correct account this is all from personal experience with this "credit union" because they are technically not a bank

This credit union use to be really great! My family has been with them since they open in Malvern! But In the past year they have went down hill fast here is a list of examples that they have caused us! over 5 Transfer was messed up from me trying to transfer money in to my mothers or pops account and them trying to do the same for me. the past 3 times i went to a shared bank which was western federal credit union diamond lakes system was down. If you try to cash a check at a shared location their is a 5 day hold on the check no matter how small it is! So if you are looking for a bank that knows what they are doing go somewhere else! Trust me on this

Worst bank ever!!!! Had a car loan and they would mysteriously just add to my loan amount without my knowledge. Each time over $1000. So after paying a $513 note for 2.5 yrs the balance is still the same. Hmmmm wonder who's pocket all my money went in. Had to trade my vehicle just to get away from them.

The website says that it is open until 4:30, not that is a lie, they close at 4:15. If they are going to close earlier then they should update the website..... Every time I go in there they are always stuck up, I will be closing my account due to their hateful attitudes and horrible customer service.