Arkansas Federal Credit Union in Cabot, AR

The only reason I am giving four stars is because of the situation. So on the fourth of july, my account was hacked into and all of my savings and credit account were drained by an online company called CNDirect. The bank told me it would take two weeks to get my money back, and I got it back today. I am so blessed that they got it handled this quick, and that they called me to let me know. The heart attack of being broke for two weeks was the only thing I worried so much about.

I have 2 new car loans with AFCU. I scheduled a payment for one of them on 2/17. They didn't process it until 2/21. They took my payment but also sent me a late notice on the same day and charged me a late fee. I tried to get them to remove the late fee. But got no help from the clerks. Their website is very user UNFRIENDLY. It requires two different log in's. One to make payments and the other to view your statement. Which their tellers didn't even know. If fact, they argued with me about until I showed them. I didn't appreciate their attitude. My daughter just paid off a car with them that I consigned for. When I went on line to look at the payoff the account had been totally removed just days later. How stupid is that? I am considering refinancing both of my loans and never doing business with AFCU again.

May I just say that I have been trying for SEVEN months to get this credit union to send me a paper statement. After getting kicked out continously from online banking, I went in August 2016 and asked for a paper statement. I have gone in every month since then asking the same thing. Each time I am told " we have it fixed". Wrong!! Still no paper statement. If not for the many direct deposits and direct withdrawals I have with the bank, I would not still be here. Monday I will make yet another visit to pick up my statement bc they can't get it right. Thinking of asking them for $2 for gas money, as that is what they charge for paper statements.

In the past, I've had good service here. But, I went in yesterday to cash a check. Two tellers were decorating a Christmas tree, I was waiting in line for about five minutes before one of them stopped to take care of me. Decorating is something to do in your down time, not when there are people waiting in line.

Have had my personal data stolen with this bank three times. Stationed overseas and it took them three whole weeks to get a new bank card after they sent two cards to the wrong address even though I emailed my exact address to them while attempting to charge me a fee for issuing a card. They sent me a check during this (1 week into them not sending my card to the right address, the refuse to use wire transfers) no one recognizes and refused to remit my money to my account. Will not refinance loans. Do not use this credit union. They simply do not care about their members or the hardships they enact with their sloppy work ethic.